Customer Care Analyst

London, England, United Kingdom

Description

Who you are

We are looking for a smart and motivated person willing to work flexible hours to join the customer care team here at Elvie for a six month contract. The customer care team sits within the Operations team and is the only part of the business to have regular interaction with customers. You’ll therefore be working at a grassroots level solving problems and collecting feedback to make sure all of our customers are happy with their products and supported in their customer journey.

You have the ability to remain calm and make logical decisions under pressure. You pride yourself on your ability to be diplomatic and can explain complex ideas simply.

As a startup, there are always new pieces of information to digest and improved process to be introduced. Be prepared for no two days to be the same, to think creatively and use initiative to solve time-sensitive challenges.

What you will do

We have recently launched our second product and we are growing our customer care team to support Elvie users across the world. You will:

This would be a fixed six month contract, however there may be scope to continue and progress at the end of that period, depending on the needs of the company

Requirements

You must:

Benefits

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