Customer Care Analyst

London, England, United Kingdom · Customer Care · CCA001

Description

About Elvie

Elvie is a health and lifestyle brand developing smarter technology for women. We are committed to building extraordinary products that improve the health and lives of women everywhere and at all stages of life.

Our first product, Elvie Trainer, is an award-winning app-connected Kegel trainer that helps women strengthen the pelvic floor via fun, five-minute workouts. Launched in October 2015 to great acclaim, we took the wellness industry by storm! Our street cred includes more than 12 awards for innovation and design, including the prestigious CES Innovation Award, IDA Design Award and Red Dot Award. As a business, Elvie has been recognized as one of Wired’s ‘hottest start-ups’, named as one of the 15 start-ups “To Watch” by The Sunday Times and both products have been featured in the Oscar Nominee Gift Bags.

We recently launched our second innovation: Elvie Pump, the world’s first silent wearable breast pump, which is making it possible for new mothers to pump anytime, anywhere. Elvie Pump received international praise following its unveiling on the catwalk at London Fashion Week and at the Consumer Electronics Show (CES) in Las Vegas.

In April 2019, Elvie announced a $42 million Series B led by IPGL and supported by Octopus Ventures and Impact Ventures. This represented the largest ever fundraise in femtech. This new round of financing will accelerate Elvie’s research and development efforts, as well as help grow brand awareness and distribution for Elvie Pump and Elvie Trainer across the Americas, Europe and Asia.

Customer Care Analyst

We are looking for a smart and motivated people willing to work flexible hours to join the customer care team here at Elvie for a six month contract. The customer care team is the only part of the business to have regular interaction with customers. You’ll therefore be working at a grassroots level solving problems and collecting feedback to make sure all of our customers are happy with their products and supported in their customer journey.

This is a full time shift-work position (including evenings and weekends), and we plan rotas well in advance so you can manage your time in and out of work.

The Day to Day of the role:

Requirements

What we need from you:

Benefits

In return we can offer:

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