Head of Customer Care

London, England, United Kingdom · Operations

Description

ABOUT US

Elvie is a health and lifestyle brand developing smarter technology for women. We are committed to building extraordinary products that improve the health and lives of women everywhere and at all stages of life.

Our first product, Elvie Trainer, is an award-winning app-connected Kegel trainer that helps women strengthen the pelvic floor via fun, five-minute workouts. Launched in October 2015 to great acclaim, we took the wellness industry by storm! Our street cred includes more than 12 awards for innovation and design, including the prestigious CES Innovation Award, IDA Design Award and Red Dot Award. As a business, Elvie has been recognized as one of Wired’s ‘hottest start-ups’, named as one of the 15 start-ups “To Watch” by The Sunday Times and both products have been featured in the Oscar Nominee Gift Bags.

We recently launched our second innovation: Elvie Pump, the world’s first silent wearable breast pump, which is making it possible for new mothers to pump anytime, anywhere. Elvie Pump received international praise following its unveiling on the catwalk at London Fashion Week and at the Consumer Electronics Show (CES) in Las Vegas.

In April 2019, Elvie announced a $42 million Series B led by IPGL and supported by Octopus Ventures and Impact Ventures. This represented the largest ever fundraise in femtech. This new round of financing will accelerate Elvie’s research and development efforts, as well as help grow brand awareness and distribution for Elvie Pump and Elvie Trainer across the Americas, Europe and Asia.


WHY YOU SHOULD JOIN US:

Founded by women's health expert Tania Boler and Alex Asseily of Jawbone, Elvie is a collection of incredibly talented and passionate team members combining research, innovation and data to transform the way women think and feel about themselves.

Elvie is at the crest of a wave! Our team of engineers, creatives, researchers, dreamers and doers are shaping the growing fem-tech industry by creating disruptive products that address the challenges that matter most to women and lift the taboo around women’s bodies. Here, you can be part of a business and brand that has a positive and meaningful impact on the world.

This is absolutely a great time to join Elvie; you will have a voice, make an impact, and have the opportunity to mould your role. Be ready to learn, have fun and be inspired by our passionate, talented team!

We're on the lookout for ambitious, talented and smart individuals to join our expanding team. Is this you?



The Role

You will be joining the operations team, reporting to the COO and working closely with operations, product and marketing teams to lead our customer care function. With two products in the wild, expansion into new markets all the time and new product ideas that are set to become a reality, there’s an ever expanding customer base. We will look to you and your experience to scale our customer care service across the globe, whilst making sure we deliver world class customer service.



What you’ll do

Steer the ship - you will bring strategic oversight to the customer care function. Leading and motivating our growing in house customer care team in the UK and potentially US, to deliver best in class experiences across the globe, whilst effectively managing our outsourced partners also. You will:

Data-driven advocacy - using a metric driven approach to delivering and reporting, you will work across all areas of the business, collaborating to make sure the customer remains at the centre of Elvie. You will


Deliver delight - you will ensure we continue to exceed customer expectations, turning issues into positive interactions with the brand. You will:

Requirements

Benefits

  • Competitive compensation package including discretionary bonus and share options
  • Flexible working hours - our culture is built on trust and autonomy
  • Dog friendly office
  • Free Healthy Eats - we have a kitchen full of free healthy snacks
  • Regular company socials - we work hard but always make time for some fun, like office happy hours and company-wide events.
  • Comprehensive Benefits Package: we offer a top-quality health care package, commuter benefits, maternity/paternity support, a 401k program (US only), and more.
  • A brand new setup - you’ll be supplied with the setup of your dreams (including a new MacBook) at our shiny new London / Manhattan offices.
  • Elvie Discounts - enjoy employee / friends & family discounts on everything Elvie.
  • Refer a Friend - we’re looking for the best people, and team members who help us find them will receive a generous referral bonus.
  • Generous holiday allowance: (UK) 25 days annual leave plus all annual holidays. (US) to be determined.
  • The chance to make a real impact in improving women's health and lives
  • Apply for this job